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Optimized diagnostics and maintenance: Smart Support Connect

Wastewater treatment plants are testing the CA80 analyzer with cloud-based support platform

The introduction of the new Smart Support Connect service minimizes manual work and reduces the time and cost of operating and maintaining wet-chemical analyzers for customers in wastewater treatment plants. Within this context, Endress+Hauser is working with various companies in the wastewater sector, for example, the Emschergenossenschaft/Lippenverband (EGLV) wastewater management company in Germany and the Municipality of Kincardine in Canada.

Measuring station for aeration basin, CA80PH orthophosphate analyzer ©Endress+Hauser

Measuring station for aeration basin with CA80PH orthophosphate analyzer

Measuring station for aeration basin, CA80PH orthophosphate analyzer ©Endress+Hauser

Remote support for the customer on site via the Endress+Hauser support platform using live video transmission tool

The results

  • Cost and time savings

  • Transfer of knowledge

  • Fault-free operation guaranteed


Endress+Hauser is developing a proactive, web-based servicing and maintenance tool in line with the principles of "Industry 4.0" to minimize the effort associated with maintenance and repair work.

Dirk Desinger, Technical Services business division
wastewater department, Emschergenossenschaft/Lippenverband (EGLV)
Municipality of Kincardine

More services should go in this direction.

Shamus Anderson
Municipality of Kincardine

Customer challenge

Diagnosing and remedying faults on the analyzer of wastewater treatment plants can be very complex, as many plants are located in rural areas and extensive expertise is often required.

Our solution

As part of a joint «Water management 4.0» project, Endress+Hauser developed a measuring station for sample filtration comprising a CA80PH orthophosphate analyzer and CAT820 sample preparation system. An edge device was used to connect it to the Endress+Hauser Netilion IIoT platform over the mobile network for remote support.